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We are looking for an explanation for the difference when someone releases a purchase order instead of receiving it. Is it possible to correct the error? Thank you
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When a PO is in a released status that just means it has been printed and "released" to the vendor. The next step would be to receive it.
Here's a decent explanation of the statuses: support.microsoft.com/.../861607
Yes, as Matt mentioned, a PO goes from status New to status Released when it is printed or emailed. GP assumes that the PO was sent to the vendor and moves it to a released status.
Once the goods arrive and are received (completely) it moves to Received.
Hi Brenda,
I've got a diagram of the different statuses a PO moves through and the actions it takes to get it there. It's probably to small to see in the post, but if you double-click on it, it will open separately in a new window. The PO statuses are New, Received, Released, Cancelled, Change Order and Closed. Here's the diagram:
Kind regards,
Leslie
What error are you talking about? Did you expect it to have a status of Received and it has a status of Released?
Thank you for the diagram, it is very helpful. The situation we ran into was with a PO the user partially received but when she went back in to verify her actions, the balance of the product wasn't showing. When we go to Edit Purchase Order we can see the partial balance but when she attempts to receive additional items on the PO they aren't showing as an available option.
Thank you for the clarification.
I don't believe it is an error but we have a PO created with product 1,2,3 & x,y,z. Part of product 1,2,3 was received leaving a balance. When the user opens the PO she can see x,y,z but no 1,2,3 (which has a balance).
Thank you
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