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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / D365 F&O | On Premise ...
Finance | Project Operations, Human Resources, ...
Suggested answer

D365 F&O | On Premise | Workflow stopping

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Posted on by NaveenKumar S 3,392
Hello
 
I have made the end user as system  administrator but still when i try to post a movement journal which has a workflow, i keep getting the error,
 
"Stopped (error): X++ Exception: Failed to create a session; confirm that the user has the proper privileges to log on to Microsoft Dynamics 365 for Finance and Operations.
 at SysWorkflowDocument-assert
SysWorkflowDocument-assertPermission
SysWorkflowWorkItem-create
SysWor
"
 
its a stand workflow without any customizations, and the approver is a user group created in system administration module.
 
please can you assist. 
 
Kind Regards, 
Categories:
Dynamics 365 Finance
I have the same question (0)
  • Suggested answer
    Abhilash Warrier Profile Picture
    Abhilash Warrier 4,892 Super User 2025 Season 2 on at
    D365 F&O | On Premise | Workflow stopping
    Hey 
     
    Does this user is able to login D365 F&O?
     
    If yes, can you first try clearing the usage data -
    Clear Usage Data
    • Go to System Administration > Users > Options > Usage Data and clear it for the affected user
    Also, try to replicate the same access to other users and try again if this issue persists for other accounts as well.

    If this helped, please mark it as "Verified" for others facing the same issue.
    Keep in mind that it is possible to mark more than one answer as verified.
  • CU12080902-3 Profile Picture
    CU12080902-3 on at
    D365 F&O | On Premise | Workflow stopping

    Hi Naveen,

     

    This issue usually occurs due to one of the following reasons:

    1. The user does not have the required security roles.

    2. The user is not added as an approver in the workflow.

    Since you confirmed that the user already has the System Administrator role, it is likely the second case. Please verify that the user is added to the appropriate user group, and that the same group is assigned in the workflow. If there are multiple approval levels, kindly check all levels.

    If possible, please share screenshots of the user group and workflow approval setup for reference.

     

    Regards,

    Deivendiran P

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