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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error when open CRM ou...
Microsoft Dynamics CRM (Archived)

Error when open CRM outlook client

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Posted on by P NOUSHAD 1,821

Hi,

I can connect to CRM server by using Configure dynamics CRM office client after installing CRM 2016 with Update 1.  Then I  selected the organization. When I select the organization form outlook or when I access CRM from outlook.  I am getting below error.  Kindly help to fix this issue.

Please note the error on top left corner - Retrieval of a page from a Microsoft Dynamics 365 server failed due an error.  Another error in error window "There is a problem in communicating with Microsoft Dynamics 365 server.  The server might be unavailable. ..."    It as ask at the bottom of page "Do you want to open or save ......  from crm"   But I am able to connect the crm server without any issue by using  Configure dynamics CRM office client

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi, you could try the following: support.microsoft.com/.../microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi, did my answer help? I have had 3 other users with this issue and the link i have posted above has fixed them all.

    "Resolution

    Due to this security update resolving multiple significant vulnerabilities within the Microsoft Outlook application, it must remain installed. In order to re-enable roaming home pages as a workaround while a permanent resolution is developed, a registry key must be added to the local client machines running the Microsoft Dynamics 365 for Outlook application. This key must be installed either through direct registry edit or via Group Policy in your organization.

    Important

    The DWORD value for this key is being set to 2 in order for it to be defined in a future security update.

    The following registry key is dependent on the version of Microsoft Outlook installed:

    Microsoft Outlook 2016:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Microsoft Outlook 2013:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Microsoft Outlook 2010:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Once this registry key is added to the local client, Microsoft Outlook must be restarted and the add-in will be able to render webpages without issue."

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