Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error when open CRM ou...
Microsoft Dynamics CRM (Archived)

Error when open CRM outlook client

(0) ShareShare
ReportReport
Posted on by P NOUSHAD 1,777

Hi,

I can connect to CRM server by using Configure dynamics CRM office client after installing CRM 2016 with Update 1.  Then I  selected the organization. When I select the organization form outlook or when I access CRM from outlook.  I am getting below error.  Kindly help to fix this issue.

Please note the error on top left corner - Retrieval of a page from a Microsoft Dynamics 365 server failed due an error.  Another error in error window "There is a problem in communicating with Microsoft Dynamics 365 server.  The server might be unavailable. ..."    It as ask at the bottom of page "Do you want to open or save ......  from crm"   But I am able to connect the crm server without any issue by using  Configure dynamics CRM office client

12345.png

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when open CRM outlook client

    Hi, did my answer help? I have had 3 other users with this issue and the link i have posted above has fixed them all.

    "Resolution

    Due to this security update resolving multiple significant vulnerabilities within the Microsoft Outlook application, it must remain installed. In order to re-enable roaming home pages as a workaround while a permanent resolution is developed, a registry key must be added to the local client machines running the Microsoft Dynamics 365 for Outlook application. This key must be installed either through direct registry edit or via Group Policy in your organization.

    Important

    The DWORD value for this key is being set to 2 in order for it to be defined in a future security update.

    The following registry key is dependent on the version of Microsoft Outlook installed:

    Microsoft Outlook 2016:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Microsoft Outlook 2013:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Microsoft Outlook 2010:

    [HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

    Once this registry key is added to the local client, Microsoft Outlook must be restarted and the add-in will be able to render webpages without issue."

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when open CRM outlook client

    Hi, you could try the following: support.microsoft.com/.../microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,492 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans