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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Subscription center li...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Subscription center link behaviour when forwarding email

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Posted on by Mhak1 83

Hello,

We have problems when forwarding Marketing email from mailbox in regular way. Subscription center link directs to the original receivers subscription center. I guess we didn´t have this problem previously. Our subscription center link should direct to right url {{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}. Can someone help with this?

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    The subscription center cannot be forwarded like traditional content in email.

    The dynamic content {{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}} will change when sending emails depending on contacts.

    It cannot find the corresponding Contact after it has been forwarded. The Contact here refers to the Contact saved in Dynamics, not the recipient of the email

     

    It can be found in the following documentation:

    Set up a subscription center (Dynamics 365 Marketing) | Microsoft Docs

     pastedimage1618565255276v1.png

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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