Dynamics 365 Field Service Bug Report

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Posted on by Anshuman Trivedi

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Hello Experts,

We have recently upgraded our Field service version to latest version. Now what is happening here is-

I have enabled the quick create functionality for "Opportunity Line Item" Entity.

In Opportunity form => Opportunity Lines Tab => Products subgrid => on click of "Add product" button it is opening the Quick Create Form of "Opportunity Line Items", But if we click on "Add opportunity line item" button it is opening the Main form of "Opportunity Line Items".

I have tested the same scenario on several trial instances but found the same issue.

Please can anyone help what to do here?

Thanks in Advance.

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Anshuman Trivedi 130 on at

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RE: Dynamics 365 Field Service Bug Report

Thanks For the response...

If you try to change the Opportunity "Order Type" to "Service maintenance base" then Add Opportunity Line item Button will appear.
Yvonne C on at

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RE: Dynamics 365 Field Service Bug Report

if you have updated to the latest FS version, “+ Add Product” button will be the only expected Add New button on this subgrid, some rules in the command definition shall hide “+ Add New opportunity line item” button after FS upgrade. One possible reason why the this button still shows up is: there is some custom solution layers on it which overwrites OOB command definition.

Below screenshot is from my test environment, there is only “+ Add Product” button in this subgrid: