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Hi Patti,
Most likely the user has the Save Settings on Exit checked and closed out of SL with the screen half off the page. You can run a select statement on the CustomVBA table in the system database. Replace the x's with the screen id (such as 0101000) and the y's with the user id.
Select * from CustomVBA where screenid = 'xxxxxx' and entityid = 'yyyyyyy'
See if you have a record with a description of Auto Saved Customization. Delete that record.
Let me know if you have any questions.
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