RMS 2.0
The frequency of this problem is low, but my finance group is making a lot of noise about it.
Here is the scenario:
- Transaction is rung up for a total of $68.64
- Customer pays with a visa
- Receipt shows a charge of $111.03 and a credit of $(42.39)
- The sum is the correct amount
- One Auth Id in the Tender Entry Table but two rows (one for the credit, one for the debit)
- One Approval Code in the Tender Entry Table but two rows (one for the credit, one for the debit)
- The tender is set up to not allow over tendering
- I am unable to replicate the scenario in a test environment
- Cashier swears they did nothing out of the ordinary
I have instances of this at every one of our stores, but only a handful at each.
What might be causing this?
We appreciate any insight.
*This post is locked for comments
I have the same question (0)
