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Interacted people quota - same email on contact & lead count as 1 or 2 'interacted people'?

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Posted on by Community member

Hi, I would really appreciate some help with this please!

If I have a contact and lead for the same user and the same email address, and use both the contact and lead in separate journeys, does this count as one or two 'directed people' within the quota?

Many thanks! :)

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Dengliang Li Microsoft Employee on at

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Hi,

According to the official documentation.

Monitor your monthly quotas - Dynamics 365 Customer Insights | Microsoft Learn

Entity records that you interact with through interactions such as email, text messages, or push notifications are counted as an interacted people.

Based on your description, both your contact record and lead record are each engaged in interactions.
Therefore, this would be considered two interacted people.

Best Regards,
Dengliang Li

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