News and Announcements icon

Dynamics 365 CommunityForums Sales forum Permanently delete sys...

Sales forum

Answered

Permanently delete system email templates

(0) Share

Report

Report

Posted on by Christian K

132

Hi,

is it possible to permanently delete email templates that are provided as default system templates? Customer is using sales model driven app and has deleted system email templates several times to only have their own in their templates list. Seems the system templates keep getting re-created by the system.

is there a way to permanently get rid of them?

we have not implemented any additional language packs or things like that

Categories:

Email engagement

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Haig Liu Microsoft Employee on at

Like (1)

Report

Permanently delete system email templates

Hi Christian K,

The inability to delete system email templates is an unanticipated error, and any role with delete permissions can permanently delete these templates.
Is there any rule for mail template recovery? For example, are they recreated at a fixed time, or does it only happen in one environment?

Please try deleting it again in Advanced Settings > Templates > Email templates,

if it still doesn't work, we suggest you raise a support ticket.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,277 Super User 2024 Season 2

#2

Martin Dráb 228,126 Most Valuable Professional

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans