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What's the entity type for Posts?

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Posted on by _icy_

It's February 26, 2021. In Dynamics Customer Service Professional, there is no such page as "What's New" and the users who are tagged in posts cannot see these anywhere. I wanted to create a view to filter the posts so that I can embed that into a dashboard, but Post does not seem to be an entity type.

I am all frustrated as to what happened to the "What's New" page to begin with, but I can solve my problem if I can find the entity type of Post.

Does anybody know the answer to any of these two questions, please?

Kindest regards

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RE: What's the entity type for Posts?

These all come up when I look at the API entities:

{"name":"postcomments","kind":"EntitySet","url":"postcomments"},{"name":"postfollows","kind":"EntitySet","url":"postfollows"},{"name":"postlikes","kind":"EntitySet","url":"postlikes"},{"name":"postregardings","kind":"EntitySet","url":"postregardings"},{"name":"posts","kind":"EntitySet","url":"posts"},{"name":"pricelevels","kind":"EntitySet","url":"pricelevels"},

/api/data/v9.1/posts -- add this to your url and see if you get data (firefox will format it nicely for you)

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_icy_ 40 on at

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RE: What's the entity type for Posts?

That's awesome and that'd be inline with what I am thinking and thank you so much for taking the time to look at this.

What am I trying to do?

- When a person tags another person in a post, the tagged person has no idea and there's no view to see "all the posts that I was tagged in"

Apparently once upon a time there was a "What's New" page somewhere, which is now nowhere to be found. So I thought about adding a view to the Tier 1 dashboard to have a list of Posts that I am tagged in, so that I can take action.

For that, I am trying to create a View under customizations - but I cannot find Posts as an entity. Anything that remotely resembles Post (Social Activity for example) doesn't work.

There must be a translation somewhere that maps something to "post" since you could get to it on the API endpoint...

Since Posts don't show up under My Activities no matter what I do, I thought "maybe they are not "wall-enabled" based on a hunch I got from posts regarding older versions of Dynamics. However, that list doesn't have anything that resembles Posts either.

This is under Advanced Settings / Activity Feeds Configurations...

Again, I really appreciate you taking the time to look into this :-) for I am at my wit's end here

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lise-MS365-Marketing 40 on at

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RE: What's the entity type for Posts?

Did you ever find a solution to this? I have the exact same problem here.

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_icy_ 40 on at

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RE: What's the entity type for Posts?

Not only I couldn't find a solution, but I also discovered through weeks of back'n forth with very helpful tech team from Microsoft that it's a huge mess.

- When you mention somebody in a Post there's no place for that person to see that mention. None.

- Post are weird entities. They are not exposed as part of anything other than a "Timeline" object - they are some sort of an activity.

- You can create a dashboard and then put a Timeline object in there and you will see that Posts will be a part of that. The problem is, system activity also generates Posts. We have an automatic record creation pipeline that watches a shared inbox and creates cases when a client sends an email. And every time that happens, system generates a Post. Then somebody clicks an email and sends it - yeap, system generates another Post.

- You can automatically filter the Timeline object to display only the Posts, but you cannot auto-filter the Timeline object to display only "User Generated Posts!" So the entire Timeline is a junkyard of 750 system generated Posts with 20 user generated Posts if you can find them.

To make matters worse, once we hit that roadblock we tried to integrate Yammer - hoping that we'll get somewhere with that... And now we're stuck with Yammer. And we lost the Posts altogether. Apparent Yammer integration removes Posts because both are "social activity" types with mentions and whatnot. So you can have one or the other and not both. AAAANNNDDDD.... Yammer integration is one way. Once you put it in there, you cannot get rid of it... AAAANNNDDDD.... Yammer is useless in this case because it has no context - you can create a Yammer discussion but it only makes sense within the case/record as a discussion with participants. If you look at a Yammer "post flow" you just see a bunch of jibberish with no context (case/record information doesn't carry over)

It's really, really painful...

All I wanted was for people to post something in a case/record and mention somebody else so that that person can be alerted and take a quick look or something.... what a shame...

Sorry. Old wounds. I fought hard and lost and moved on...

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lise-MS365-Marketing 40 on at

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RE: What's the entity type for Posts?

Thanks for replying so quickly. This sounds like a total PITA. Can't understand this doesn't get fixed by MS. Have you ever tried this solution markcarrington.dev/.../

It was referenced in another thread, but I haven't tried it myself yet.

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_icy_ 40 on at

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RE: What's the entity type for Posts?

I'm pretty sure there's nothing to be fixed per se. It seems like MS implemented a repurposed private entity type with the implementation of a Post as an object that can reference other entities and then got stuck with it. It's being utilized in another way and that's simply not the way we need this thing. It simply doesn't fit the needs of the market.

Meanwhile what you just sent - that sounds incredible and too good to be true!!! So, they found a way to hookup to the Post object from an automation level and parse and see if there's a referenced person and then use that to post a message in Teams!!! Brilliant - simply brilliant!!!

We'll try this ASAP and report back. If this works, it will be worth it... why didn't I think of that?!? I think somebody said something like this in the thread somewhere...

Thank you very much for this tip / hint / referral!!!

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lise-MS365-Marketing 40 on at

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RE: What's the entity type for Posts?

Sure, you're welcome! I'm about to get this installed this week, so I'm also looking forward to how this actually works. Also, my MS rep told me that indeed there is still no OOTB functionality for this behavior. But in May they'll roll out a feature that lets you interact with team member of a Teams Chat directly from within Dynamics 365, so this could be useful as well, although not the exact feature we're looking for.
(see here Access contextual list of Microsoft Teams channel and chats from within Dynamics 365)

Anyway, let me know if the bot works for you! Have a great week, and ttys.

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