I realize this product is in its infancy, but it is being sold now and marketed to customers. How does someone go about actually getting support from Microsoft?
While I have used this forum multiple times and benefited from it, much of the information has come second hand (from someone other than Microsoft). I've attempted to contact our Partner Support only to be shuffled around to half a dozen departments each telling me they cannot help me. I think my biggest pain points can be summarized as follows.
- "Report a problem" (https://attract.talent.dynamics.com/ticket) function does not seem to do anything. Yes I can fill out the form and hit submit but I receive no indication that the message has gone anywhere other than a black hole. No verification via email (which you include on the form) that a ticket has been created. I've yet to have a single person contact me anytime I've used this form.
- There is no other way to submit a ticket. Office 365 support has no category and the Dynamics 365 (https://admin.powerplatform.microsoft.com/) support has no category. I can pick a random category just so support contacts me but now I'm in another shuffling situation.
- Solutions and functions disappear with little to no documentation, explanation or replacement indication.
- I used the Job Post function regularly. It took 6 phones calls and multiple forum posts and finally a chat with retail sales rep for me to find the one line in all of the documentation that indicated what happened to the function. For everyone's record it is now part of "Comprehensive Hiring Add-On". Which creates an additional problem. I do not have access to purchase or acquire this add-on.
- Today I discovered that I can no longer access my assessments that I created using Gauge. I couldn't figure out why my candidates weren't completing my assessments. Turns out it is a dead link now. I have been unable to find any announcements or posts regarding problems or retirement for the product. My guess is this has been rolled into another obscure add-on that I can't purchase.
Essentially the product is becoming more and more worthless to me with each update. I am beginning to regret choosing this ATS solution.
How has everyone else handled their challenges?
