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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Twilio SMS configurati...
Customer experience | Sales, Customer Insights,...
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Twilio SMS configuration for sales hub

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Posted on by flood 5

Configured sales hub for SMS using Twilio.  Can receive incoming SMS texts but outgoing SMS texts fail.  The status indicates sending, then sent, then not sent.  Twilio's logs do not show that it receives anything from Dynamics 365.  There is not much to this configuration in sales hub but maybe I got something wrong.  Could someone with a successful implementation or knowledge please give guidance? Thanks.

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  • Suggested answer
    Eiken Profile Picture
    Eiken Microsoft Employee on at

    Hi,

    There are more reasons, including the following.

    1. You entered an invalid or wrong number.
    2. You’re texting a non-text-enabled landline or phone number extension.
    3. Your message was sent but not delivered.
    4. A carrier flagged your text message as spam.
    5. Your phone number isn’t carrier-verified for mass texting.
    6. The recipient opted out of messages or blocked your number.
    7. The message recipient reported your message to a carrier.
    8. The message recipient didn’t pay their carrier bill.

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