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Sales Invoice Master Number = 0 and No Ship To Address

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Posted on by Ian Grieve 22,782

I have an issue I wondered if people had seen before.

One client who is entering sales invoices gets the occasional invoice with a Master Number = 0 and where the Ship To Address is blank.

This randomly occurs and there is no sign during entry that there is a problem; it is only noticable when printing the sales invoices.

We have tested it and been able to reproduce the error, but this is the only differences between lines in the table.

The client is running GP 2010 SP2 (due to third party compatibility they are not able to upgrade yet).

  • Ian Grieve Profile Picture
    Ian Grieve 22,782 on at
    RE: Sales Invoice Master Number = 0 and No Ship To Address

    I'd like to say the recreation was a bit more scientific, but yes, we just input batch after batch of invoices, printing each batch, until we found a transaction which was wrong.

    It appears totally random; a debtor will be fine on one run, have  acorrupt invoice on the next and then be back to normal.

    Yes, the Master Number column in the database is 0

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Sales Invoice Master Number = 0 and No Ship To Address

    Understood.

    How did you re-create the issue? Did you just keep entering transactions until it re-occurred?

    Maybe a stupid question - but just to be 100% sure...but in the tables is the master number '0'...or is it just on the invoice printout?

    Ian.

  • Ian Grieve Profile Picture
    Ian Grieve 22,782 on at
    RE: Sales Invoice Master Number = 0 and No Ship To Address

    The only customisations they have is Nolan's ABR and some custom windows from their previous support partner; none of which are in the Sales series.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Sales Invoice Master Number = 0 and No Ship To Address

    What third party products are they using?

    Were you able to recreate the issue with third party products stripped out of the .set file?

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