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I have an issue I wondered if people had seen before.
One client who is entering sales invoices gets the occasional invoice with a Master Number = 0 and where the Ship To Address is blank.
This randomly occurs and there is no sign during entry that there is a problem; it is only noticable when printing the sales invoices.
We have tested it and been able to reproduce the error, but this is the only differences between lines in the table.
The client is running GP 2010 SP2 (due to third party compatibility they are not able to upgrade yet).
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I'd like to say the recreation was a bit more scientific, but yes, we just input batch after batch of invoices, printing each batch, until we found a transaction which was wrong.
It appears totally random; a debtor will be fine on one run, have acorrupt invoice on the next and then be back to normal.
Yes, the Master Number column in the database is 0
Understood.
How did you re-create the issue? Did you just keep entering transactions until it re-occurred?
Maybe a stupid question - but just to be 100% sure...but in the tables is the master number '0'...or is it just on the invoice printout?
Ian.
The only customisations they have is Nolan's ABR and some custom windows from their previous support partner; none of which are in the Sales series.
What third party products are they using?
Were you able to recreate the issue with third party products stripped out of the .set file?
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