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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Integration Call Cente...
Microsoft Dynamics CRM (Archived)

Integration Call Center in CRM

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Posted on by Antelmo Rodriguez 90

Hi,

We are looking for the best opcion about  Call Center software for integrating it  to Microsoft Dynamics CRM.

Could you please say to me which are the best options and why?

Thanks!

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  • Suggested answer
    Rahul Mishra Profile Picture
    Rahul Mishra 28 on at
    Integration Call Center in CRM

    Hey Antelmo, 


    One of the best tools to bring your telephony system to your Microsoft Dynamics CRM is Smart Connector from NovelVox. I have been personally using this tool for the past few years and it offers everything you need from a CTI connector. Firstly, it is easy to set up and brings all the essential calling features directly to your CRM. Of course, it also brings ScreenPop and Click to Dial to help you save time and resources. All in all, Smart Connectors from NovelVox is the best option for you.

    Visit this link to learn more: https://www.novelvox.com/cti-connector/ms-dynamics/

    Hope this helps,
  • Community Member Profile Picture
    Community Member on at
    RE: Integration Call Center in CRM

    Also, you can take a look at reviews from different clients online, ranging from small businesses to large enterprises. Good luck!

  • Community Member Profile Picture
    Community Member on at
    RE: Integration Call Center in CRM

    Hey Antelmo! It’s been a while but I’m curious as to whether or not you’ve already figured this one out with your team. If not, I’d like to recommend you check out Tenfold’s product which works really well with MS Dynamics and most major CRM and phone systems. You might like the features that comes with Tenfold such as click to dial, call pop-up with detailed information about the caller (inbound) or the one you’re calling (outbound). It’s a flexible and reliable CTI tool that can give you real-time data analysis within a dashboard, handy call dispositions, email templates, and many more! The best thing about it is that it’s web-based and has gamification enabled so it won’t need any on-site installation or any bulky system specifications and your agents will handle calls based on their performance! Glad to help out!

  • ShahXu Profile Picture
    ShahXu 1,515 on at
    RE: Integration Call Center in CRM

    can anyone give me solution without using any third party tool. i want to integrate it without using any add on.

  • Suggested answer
    Dynamics Telephony Joe Profile Picture
    Dynamics Telephony Joe 35 on at
    RE: Integration Call Center in CRM

    Hi Antelmo, Dynamics Telephony (www.dynamicstelephony.com) is the most integrated option around and will integrate with any phone system, including Avaya, Cisco, and Lync.

  • Antelmo Rodriguez Profile Picture
    Antelmo Rodriguez 90 on at
    Re: Integration Call Center in CRM

    Hi Manu,

    Thanks I'll take account your comments. I am going to talk to Infraestructure team about that

    Regards!

  • Community Member Profile Picture
    Community Member on at
    Re: Integration Call Center in CRM

    Antelmo

    you need to have a suite which will provide you unified communication. there are lot of suites available from different vendors like avaya, cisco, cytrack etc.

    only thing you need to make sure that product suite you will be using comply with the communication infrastructure you are using.

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