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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / App install Failed: "i...
Small and medium business | Business Central, N...
Suggested answer

App install Failed: "internal server error"

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Posted on by MS-04071116-0 2
When we try to install an app from AppSource we get an error: internal server error. 
 
Has anyone experienced this and know of a solution?
 
Microsoft Operation ID: cc7aaccc-7b99-40e8-86a3-ed2b19263ca3
 
Business Central AppID: 3b416018-6c8b-4f97-8bf5-9ed786843820
 
Operation Details:
Status: Failed
Error: A request to the Data Plane Admin Service failed with an internal server error.
Http status code: InternalServerError Error: { "code": "Unknown", "message": "The remote party closed the WebSocket connection without completing the close handshake." }
 
 
I have the same question (0)
  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 23,853 Most Valuable Professional on at
    App install Failed: "internal server error"
    Hi
    It seems that it is a problem with the appsource application, you could send the question to the provider.
    BR
    GR
  • Jun Wang Profile Picture
    Jun Wang 8,188 Super User 2025 Season 2 on at
    App install Failed: "internal server error"
    some steps to consider
     
    retry install, check server status
  • Valentin Castravet Profile Picture
    Valentin Castravet 30,349 Super User 2025 Season 2 on at
    App install Failed: "internal server error"
    You can try to install it in a completely different environment as well to see if perhaps the issue is there. Or if you would like you could link to the app here and see if it works for other users to install it.
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 93,787 Super User 2025 Season 2 on at
    App install Failed: "internal server error"
    How did you install the AppSource extension? Directly from the Marketplace?
    Or from a Direct URL?
    This is just my guess, this could be a partner's security measure to prevent unauthorized users from installing it.
    If this is a free app or a trial app, you can try to contact the partner and ask them to confirm whether it is a problem with their extension.
     
     
    Hope this helps.
    Thanks.
    ZHU

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