Good afternoon,
I have a CRM 2016 OnPremise instance and I can't receive any incoming emails inside of it even though when I run the test access says everything is good.
First, I'm unable to change a queue record email address, because I keep receiving an SQL Timeout error (doesn't matter how much time you increase the timeout it will never change) but if I try to change any other field it works and saves (but not the email field of course).
The same with the Mailbox's records, when I try to change the email it returns a SQL Timeout error.
So what my smart butt did was changing these emails by SQL queries, but after that the emails still won't create inside CRM.
It shows the next warning log in the event viewer:
#35241 - The recipients for the email message with subject "[x]" in mailbox [email address] did not match any known records.
I'm running out of choices here, when I run the diagnosis tool on my organization it's performance is good but there must be something obstructing the communication with the SQL? Any clues? You could save my life :)
SQL TimeOut Error:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SQL timeout expired.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147204783</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>SQL timeout expired.</Message>
<Timestamp>2018-10-10T14:14:15.5749939Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
