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Microsoft Dynamics GP (Archived)

Second page of Dynamics GP reports blank

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Posted on by Community Member Microsoft Employee
One of our Dynamic GP 2013 users  is experiencing an odd issue from within Great Plains ( and only in Great Plains).  When he prints a batch of checks or a report, the 2nd page is not printed.
Printing from Great Plains to a different printer yields the same result, the 2nd page comes out blank.
This is especially troublesome when printing checks as he has had to void multiple check batches because of this error. 
When one of our other users prints the same report from their PC there is no problem.
Any ideas anybody?
Thanks.
Fitz Barrientos

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Second page of Dynamics GP reports blank

    You may want to try uninstalling updates 2952664 and 3123862, this appears to have worked for the moment at our location.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Second page of Dynamics GP reports blank

    I should mention that we uninstalled all of the updates on the GP workstation, and it is now printing without issue.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Second page of Dynamics GP reports blank

    We are having a very similar issue here.  The only change we've made is deploying the 2/9/16 windows updates to our company.  At first we thought the issue was GP exclusive, as it rose to the top quickly due to being an immediate obvious cost issue.  Since then, a few other users have reported issues.  I've seen it with printing from IE11, Word, and Excel.

  • Suggested answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... on at
    RE: Second page of Dynamics GP reports blank

    Yes the printer will have issue only when you print from GP and it might work perfectly allright on your system.  Correct version I mean orginal printer driver of the printer.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Second page of Dynamics GP reports blank

    Hello Babu,

    As mentioned before, this issue only happens when printing from within GP. If it were a printer driver issue, I would imagine it would happen regardless of that application the print job is sent from. Is that correct?

    On the other hand, what do you consider to be a "correct version of printer driver"?

    Thank you for your response.

    FB

  • Suggested answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... on at
    RE: Second page of Dynamics GP reports blank

    Hi Fitz,

    Have you checked printer driver on both system, if you dont have correct version of printer driver this issue will come.  

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