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Customer experience | Sales, Customer Insights,...

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Tracking Link Clicks and Opens for Emails - Marketing Lists/Quick Campaigns

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Posted on by Robin May

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Hello,

I am learning how to send out email campaigns via Dynamics 365 for Sales.

The method I am using by creating a marketing list and then using quick campaigns.

My questions are:

1. Is it possible to track email opens and link clicks?

2. If it is not possible to track via Dynamics, is there a third-party integration you recommend?

3. Where can I find more instructions on how to learn about sending out mass email campaigns via Dynamics 365?

Thank you greatly for help with any of the questions.

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Nya 29,064 on at

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Hi,

Please refer to the following documentations to enable email engagement in Sales Insights, which helps you to see when recipients opened an attachment.

Configure email engagement (Sales Insights) - Dynamics 365 AI | Microsoft Docs

Use email engagement to view message interactions (Sales Insights) - Dynamics 365 AI | Microsoft Docs

After configuring the Email Engagement, you'll see the recipients' activities in the email.

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