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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2015 R2 Install dat...
Microsoft Dynamics GP (Archived)

GP 2015 R2 Install database issue

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Posted on by Community Member

Hello All,

I am in the process of upgrading from GP 2010 to GP 2012 R2. I installed the program and had almost everything running. However, when I did the install I forgot to install Human Resources and Payroll a product we have licensed. Now I am getting an erro attempting to configure older version for 4 products. 1911, 4522, 4933 and 4955.  Is there an easy fix? or do I need to bring back in the old databases and convert? I found a company script file, but it is only for versions 2013 and before. Any help is greatly appreciated.

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  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    Have you tried installing those modules and the re-running Utilities?

  • Community Member Profile Picture
    Community Member on at

    I tried a repair. When I go to control add/remote programs and try to change GP I do not see these individual modules.  When I start utilities I still get the same error. Is there a way to install separate modules?

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    I think you need to install those from the install media.  It's the HR & Payroll Suite if I remember correctly.

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    Actually, you can also add them from the Modify area in Add/Remove programs.  It's the Human Resources and Payroll Suite.

  • Community Member Profile Picture
    Community Member on at

    I tried that and no luck. Should I remove, reboot and try to reinstall?

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    Can you give a little more info on the exact error message you are getting?  Has the upgrade process run at all or are you getting the "Failed to obtain product version information" shortly after logging in to Utilities?

  • Community Member Profile Picture
    Community Member on at

    That is the exact message I am getting.  I ran a sql query on one of the bad modules

    db_name PRODID db_verMajor db_verMinor db_verBuild db_verOldMajor db_verOldMinor db_verOldBuild db_status start_time stop_time DEX_ROW_ID

    DYNAMICS                       1911 14 0 10 14 0 10 0 2016-04-05 11:37:45.713 2016-04-05 11:37:55.173 103

    JTC                           1911 14 0 10 14 0 10 0 2016-04-05 11:40:29.530 2016-04-05 12:21:20.170 91

    PIC                           1911 14 0 10 14 0 10 0 2016-04-05 12:21:21.723 2016-04-05 12:23:53.070 95

    PIC03                         1911 14 0 10 14 0 10 0 2016-04-05 12:23:54.343 2016-04-05 12:26:16.747 107                      

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    It almost seems like you already upgraded them since the db_verMajor is at 14 which is GP 2015.  Are you running the utilities on the original box you ran the upgrade on?

  • Community Member Profile Picture
    Community Member on at

    Yes I am. Let me backtrack a little. I did an install, got great plains up and running. Was getting an error about a missing .dic file. I realized that I did not install Human Resources and Payroll Suite.  I did that this morning and now I am getting the errors when attempting to run GP utilities. I have a full copy of the client before I did any changes, I also backed up the sql databases. I am hoping to find a way to fix this without restoring old copies of the GP 2010 database as I added users for Web Client. Is there a way to export users? Thanks

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    Maybe take a look at the responses in the following thread.  That might point you in the right direction.

    community.dynamics.com/.../48896

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