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Finance | Project Operations, Human Resources, ...
Answered

Data integration for export - Message status "Downloaded"

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Posted on by 210

Hello folks,

I'm trying to resolve an issue which came out during our tests with client. We're testing several recurring data exports via recurring data jobs, and a middleware bus is in place between D365 and external field systems (middleware being WSO2). So what's happening is:

  • D365 creates correctly the data to be exported (OK)
  • The data projects export the data and creates the files (OK)
  • The message status stays "Downloaded" and not "Acknowledged" meaning the files are not being sent to the folders (see screen):

downloaded.png

So what can I check to be sure everything's ok in D365? And is there something else to check in middleware configuration?

Thank you

Gian Paolo

I have the same question (0)
  • Sergei Minozhenko Profile Picture
    23,093 on at
    RE: Data integration for export - Message status "Downloaded"

    Hi Gian Paolo,

    Downloaded means that you dequeued the message, but middleware didn't send ack request back. Have you checked if ack request is a part of the flow in the middleware?

    docs.microsoft.com/.../recurring-integrations

  • reachnaidu Profile Picture
    890 on at
    RE: Data integration for export - Message status "Downloaded"

    Hi Gian,

                 Did the suggested solution solved your issue? Please submit a support incident with microsoft if you still have issues

  • Verified answer
    Gian Paolo Dell Erba Profile Picture
    210 on at
    RE: Data integration for export - Message status "Downloaded"

    Hello! We figured it out, the problem was on the middleware bus, it couldn't send the message back to D365. Thank you all.

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