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Voided Return not removed from deposit window

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Posted on by Community Member Microsoft Employee

I am relatively new to GP, we are on GP10, and have come across an issue that I cannot wrap my brain around. 2 returns were incorrectly issued to a customer. We refunded part of an invoice to their CC. When the first return didn't work my clerk tried again and got it wrong again. I have figured out how to void the transaction so I have voided the first transaction. However, when I go to the bank deposit screen this voided transaction is still showing up in the deposit window. When I go to the customer window I see the transaction is showing as being voided. Any insight on this would be greatly appreciated. I will just leave it open for the time being until someone can provide some guidance on this. Thank you

Stephen

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L Vail 65,271 on at

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RE: Voided Return not removed from deposit window

Hi,

Has the payment been deposited, or is it in the scrolling window waiting to get deposited? Is the checkbook balance accurate?

Kind regards,

Leslie