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Supply chain | Supply Chain Management, Commerce

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Step 4 of 15: The feature libraries could not be loaded

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Posted on by Retha

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We added a new store in HQ and ran all the necessary distribution schedules.

When the user tries to log into CloudPOS for the first time during the "Activate Retail Cloud POS" stage, it errors on step 4 of 15.

"step 4 of 15: The feature libraries could not be loaded."

I in the end had my permissionGroup, screen layout and store on my register changed to the new store and I get the same error.

Please note I am able to assign my register to another store and it has no issues.

We have tripled checked the setup and it all looks good.

I tried to google the error but can't find anything.

So any help will be much appreciated. We need this to work ASAP.

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Retha 1,439 on at

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RE: Step 4 of 15: The feature libraries could not be loaded

We discovered that if we give the user manager privileges, then they can log in.

We had to report it to Microsoft and apparently it is a bug:

Issue 751209 - Open

The feature libraries could not be loaded when worker has "manage device" permission but not "manager privileges" permission
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Shafeeque P. 6,499 Super User 2025 Season 1 on at

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RE: Step 4 of 15: The feature libraries could not be loaded

Can you have a look at Cloud Scale Unit logs in LCS for more detailed error ? If you are using self hosted commerce scale unit, check event viewer.

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