Hi folks,
I made a workflow that updates an custom last activity field based on new records such as e-mail, phonecall and meetings.
One problem is that I want an last activity date on both account and contact.
I've made an work-around that if an e-mail is send and regarding is set on the contact person the last activity field from contact is copied to the last activity field from account as well.
Problem is that I also would like to do that for the other way around. However since multiple contacts can exist for the same account I have some problems with that.
The best solution would be to update the last activity fields from the contacts to which you send the e-mail even if you do not set regards them.
I however could not find a way to implement this.
Is there anybody here that perhaps knows how to do that?
Thanks!