Outlook System Views are not matching Website System Views

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Posted on by corrierands

Hello All,

We have an on-premise installation of CRM 2011 with Rollup 1.

We have several installs of Outlook 2007 and 2010 32 and 64 bit with the Outlook connector installed.

This behavior is seen across the board.

I will create new System View under Leads for example with 8 different columns using the website.

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If you look in Outlook at the same System View (Versions 2007 and Versions 2010) you will only see two columns. Name and Categories.

This has happened before the rollup and after the rollup. Occasionally it would take a few days and then the Outlook views would start matching the website system views.

This current issue I have created these views over a week ago and still in almost all of the instances of outlook that I have checked with various users we just show the two columns.

Has anyone experienced this issue?
Does anyone know how the views are updated with the outlook connector?

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alf 17,915 on at

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Re: Outlook System Views are not matching Website System Views

Hi Corrie,

If you click on the crm menu, then synchronize crm, does this update teh view? My guess is that perhaps your synchronizations are occuring very infrequently? This can be adjusted.