Show print error

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Posted on by Vinoth V

When i click show print below screen shot error will came. how to resolve
i have updated hardware profile and receipt also
retail POS

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Magno Pereira 2,437 Moderator on at

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Have you configured hardware profiles in the backoffice? And assigned the hardware profile to the register?

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Hana Xue Microsoft Employee on at

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Hi Vinoth,

You should assign a receipt profile to a hardware profile, set up hardware profiles and assign a hardware profile to a register. You can view these following links for reference.

Set up receipt profiles (Retail essentials) | Microsoft Learn

Set up hardware profiles (Retail Essentials) | Microsoft Learn

In addition, related information and discussions are found for you.

Cloud POS - The receipt cannot be generated because a receipt profile has not been set in register's hardware profile. - Dynamics 365 Commerce Forum Community Forum

Hope these will be useful!

Best Regards,

Hana

This post is my own opinion and does not necessarily reflect the opinion or view of my company.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Vinoth V 69 on at

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Hi All,

Thanks for your response,

See, I have already assigned Receipt profile in hardware profile below screen shot for your reference.

Receipt Profile:

Hardware Profile:

In my Store mapped hardware profile

After that i have to run all jobs but the results is below screen shot:

When click show receipt at the time this kind of error will came. How to solve this issue.

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