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Show print error

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  • When i click show print below screen shot error will came. how to resolve 
  • i have updated hardware profile and receipt also 
  • retail POS

  • Suggested answer
    Vinoth V Profile Picture
    Vinoth V 65 on at
    RE: Show print error

    Hi All,

    Thanks for your response,

    See, I have already assigned Receipt profile in hardware profile below screen shot for your reference.

    Receipt Profile:

    pastedimage1685685697730v3.png

    Hardware Profile:

    pastedimage1685685790571v4.png

    In my Store mapped hardware profile

    pastedimage1685687857009v1.png

    After that i have to run all jobs but the results is below screen shot:

    When click show receipt at the time this kind of error will came. How to solve this issue.

  • Verified answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    RE: Show print error

    Hi Vinoth,

    You should assign a receipt profile to a hardware profile, set up hardware profiles and assign a hardware profile to a register. You can view these following links for reference.

    Set up receipt profiles (Retail essentials) | Microsoft Learn

    Set up hardware profiles (Retail Essentials) | Microsoft Learn

    In addition, related information and discussions are found for you. 

    Cloud POS - The receipt cannot be generated because a receipt profile has not been set in register's hardware profile. - Dynamics 365 Commerce Forum Community Forum

    Hope these will be useful!

    Best Regards,

    Hana

    This post is my own opinion and does not necessarily reflect the opinion or view of my company.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Verified answer
    Magno Pereira Profile Picture
    Magno Pereira 2,429 Super User 2025 Season 1 on at
    RE: Show print error

    Have you configured hardware profiles in the backoffice? And assigned the hardware profile to the register?

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