Hi, I am a junior developer for Dynamics 365 and I am facing an issue regarding the Entitlement entity in the UI.
The problem is that for Entitlements in UI there is no NEW BUTTON, I tried to add the out of the box one using RIBBON WORKBENCH 2016 but with no success.
Finally, I added a custom NEW BUTTON by myself which appears in the Ribbon for Entitlements in Dynamics 365.
But when I try to create a record I receive this error message: Selected entity is read-only for this client.
I checked in the default solution and the read-only for mobile checkbox for the Entitlement entity is checked and grayed out.
On the forum I've found a thread kinda similar to mine but the problem was solved by raising a ticket to Microsoft, I want to ask you guys if there exists another solution which implies programming skills to solve this problem? It would be kinda frustrating to cannot solve such a simple problem without Microsoft support.