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Any input on what things are really important to consider and implement in order to make the organization use the Dynamics CRM fully and maximally?
Hello There,
Its very important to understand each modules in CRM like Sales, Service, Marketing. you can request for a Demo and training session from your CRM Partners.
This would help all your users in the organization to gain more knowledge about CRM modules and this would also increase the usage of application more in the organization.
There are a couple of interesting podcast episodes in CRM MVP Podcast about user adoption.
crmmvppodcast.com/episode-43-user-adoption-magnets
crmmvppodcast.com/episode-82-alarming-signs-of-low-user-adoption
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