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Microsoft Dynamics CRM (Archived)

Get the services cases in Power BI from Dynamics CRM Online

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I have a Dynamics CRM Online instance and manage different service cases, I associate the cases in the client fields sometime with an account or with a contact.

I install the Dynamics CRM Online Service content pack in Power BI and I look in the cases that I can only see the name of the contact (customers) and I can not see the name of the account in cases associate with it.

In Power BI if I create a table of cases and associate with the name of the account It says me that 'Can't display the visual'.

So later I create a new report in Power BI desktop and connect with the REST endpoint, then in the navigator windows I don't see the cases entity, and can't find something related

How can I see the cases with customers and cases with accounts associated

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