Cases are not Routed in Unified Routing as per the condition.

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Posted on by Ayush Prajapati

Currently I am facing problem in Unified Routing. cases are not routed as per the condition. Case record is not getting assigned to a particular user.

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Anmol Dave on at

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Hello Ayush tried enabling routing diagnostics from the document below and that should you help you identify the issue:

docs.microsoft.com/.../unified-routing-diagnostics

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gisiquei on at

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Hi Ayush,

I believe you can use the tool suggested by Anmol, If you would ike to share some snapshots and if you can see any failures..

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