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Currently I am facing problem in Unified Routing. cases are not routed as per the condition. Case record is not getting assigned to a particular user.
Hello Ayush tried enabling routing diagnostics from the document below and that should you help you identify the issue:
docs.microsoft.com/.../unified-routing-diagnostics
Hi Ayush,
I believe you can use the tool suggested by Anmol, If you would ike to share some snapshots and if you can see any failures..
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