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Hi,
Recently installed GP 2010 Sp3, up from Sp1. Receive the above error when a user attempts to apply a Sales cash credit. Select Sales > Cash Receipts. Select Credit from drop-down. Enter amount and other data, then click Apply-To and the error appears and processing stops. Happens on all workstations.
All thoughts and assistance appreciated.
Thanks,
John Lyle
Systems Consultant
Admiral Consulting Group
East Brunswick, NJ
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Hi, Donald.
Shyam's answer above pointed to the cause. I my case, a component from the Professional Services Tools Library called "RM cash Apply NA" was installed. The newer SP3 version had to be acquired from Microsoft and installed separately to clear the error.
Hope this provides a little help.
John.
Hi, Shyam.
I found your response while refreshing my memory on this thread after receiving the message from Donald below.
I missed it among my messages and apologize for that. I appreciate your response.
The problem was caused by a component from the Professional Services Tools Library that had to be updated independently to the SP3 level. Once that was complete everyone was happy.
Thanks,
John.
One of the reason could be you have a customization available in "Apply Sales Document" window. If this window is Alternate/Modified window, you might need to upgrade the customization also from SP1 to SP3.
Cheers,
Shyam.
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Almas Mahfooz
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User Group Leader
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