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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Customer issued a debi...
Microsoft Dynamics GP (Archived)

Customer issued a debit memo and reduced payment.

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Our customer issued a debit memo and reduced their payment by the amount of the debit memo.  The debit memo is not associated with a invoice.  I want to apply the debit to the customer's account increasing the amount they owe during cash application of the invoice payment.  The payment amount includes one invoice paid in full but the payment is reduced by the debit memo.  

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  • Suggested answer
    MG-16101311-0 Profile Picture
    MG-16101311-0 26,225 on at

    Debit memos do not reduce payment amounts, they increase them. So if your customer issued a payment and the payment amount was reduced by the debit memo, it means that the debit memo was selected during the apply process. So long they haven't ran a paid transaction removal, go back to the RM Apply window, select the payment and see if it is in effect applied to both the invoice and the debit memo.

    If you find that it is only applied to the invoice, try to run a reconcile of outstanding document amounts, then a reconcile of the customer information.

  • Community Member Profile Picture
    Community Member on at

    Thank you for your response, let me clarify my question.  The customer reduced their payment as they would if taking a credit my company would issue.  My company has not issued a credit to the customer.  Until I determine what invoice the customer is taking the credit against, I would like to record a stand alone debit entry on the customer's AR account to show an increase in the AR account. (Invoice $50 - Credit $5 = Pymt $45).  Can I create the debit entry during cash application?

  • Suggested answer
    MG-16101311-0 Profile Picture
    MG-16101311-0 26,225 on at

    Thanks for clarifying :)

    You won't be able to create a debit memo during the cash receipt entry or application process. You will need to set this document up separately (Sales > Transactions > Transaction Entry : Debit Memo). 

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