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Customer experience | Sales, Customer Insights,...
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Use Contact Point Consent in a Segment

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Posted on by 35
Hi,
 
The idea is to create a segment of all contacts who have opted in for a particular purpose and topic, in this case Commercial, Newletter, and to use this segment in a journey to send a newsletter out. This is the only way I can envisage being able to send the newsletter out.
 
When I try to use Contact Point Consent in the segment, nothing appears.
I can use Topice and Purposes in a segment, but this results in a segment containing all contacts, which is not what I want.
 
There may be a better way of doing this, so I'm open to suggestions.
 
Regards
Neil Smith
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