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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Issue when creating a ...
Customer experience | Sales, Customer Insights,...
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Issue when creating a new contact - An item with the same key has already been added

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Posted on by EmployeeOcta 6

Hello All,

I am trying to create a contact record using quick create form .

but while trying to create the record i am getting a bpf error.

Issue when creating a new contact - An item with the same key has already been added.

can anyone help me in resolving this issue.

i tried to regenerate the same issue in the dev environment but it's not getting generated there but only occurring on the production environment.

I have the same question (0)
  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at
    RE: Issue when creating a new contact - An item with the same key has already been added

    Can you please confirm on below points :

    1. Is there any duplicate detection rule added on contact entity ?

    2. Have you added any plugin on create of contact record ?

  • Suggested answer
    Anks27 Profile Picture
    Anks27 1,085 on at
    RE: Issue when creating a new contact - An item with the same key has already been added

    Hello,

    There could be numerous reasons for this.

    • There are more than one fields with same schema name but different data type.
    • Duplication detection rules enable on contact entity which is preventing to create duplicate/same record in system.
    • Plugin or workflow firing when the record is created.

    Create Advance Find view and add filter criteria and select that entity mandatory/primary filed and search by that values, you will find the existing contact with same value.

    Don't forget to help the community by Verifying the answer and Like it if your question has been answered. It will let others know that the topic has verified answer.

     

    Thanks & Regards,

    Ankit Shah

  • gisiquei Profile Picture
    gisiquei on at
    RE: Issue when creating a new contact - An item with the same key has already been added

    Hello, in addition to that I would check customizations on form like javascripts and business rules.

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