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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Product comes as Read ...
Customer experience | Sales, Customer Insights,...
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Product comes as Read Only

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Posted on by vineet singh 15

When I navigate to a Product (under Sales > Products)

  • no option comes up to Add a Product
  • when I click on a Product, it comes up as read-only 

pastedimage1575412910216v1.png

I have System Administrator role

we recently migrated to unified Interface

we have a valid Dynamics 365 Sales Licence 

what do we need to do, to be able to Add/Edit a Product? 

I have the same question (0)
  • vineet singh Profile Picture
    vineet singh 15 on at

    message on Product: You don't have access to edit Products

  • Suggested answer
    vineet singh Profile Picture
    vineet singh 15 on at

    under the new Unified Interface, Microsoft has changed how we manage Products

    They’ve now hidden these under Settings

    pastedimage1575414816129v1.png
    pastedimage1575414825790v2.png

    pastedimage1575414836108v3.png

    Please follow the below steps to access Products in order to Add/Edit them

  • Verified answer
    LuHao Profile Picture
    LuHao 40,892 on at

    Hi vineet,

    I tested it in my environment, in Sales Hub, I can edit Draft and Active products normally.

    So plaese check if it is due to mobile read only setting of the product entity.

    Go to Advanced Settings > Customizations > Customize the System, expand Entities, click Product. See if Read-only in mobile is checked. If so, uncheck it, save and publish.

    pastedimage1575428896484v1.png    pastedimage1575428980787v2.png

    Please refer to this blog: https://community.dynamics.com/crm/b/powermaverick/posts/why-is-entity-read-only-in-unified-interface

  • vineet singh Profile Picture
    vineet singh 15 on at

    excellent

    Thank Lu, that worked!

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