Dynamics Community Forum Thread Details

Unable to see Customer Insights App

Hi Team,

I am new to Dynamics 365 and with Customer Insights.
Kindly provide me details

Current Issue:
1. Purchased Customer Insights Licenses.

2. Installed on Dev environment.

3. What would be the next step to see the app and work on customer journey.?
4. When trying to open DEV environment, cannot see Customer Insights App ?

5. What all basically we do to set it up for users to access it. ?

Regards,
Sasi

Hi,

According to the Microsoft documentation.

Dynamics 365 Customer Insights FAQs - Dynamics 365 Customer Insights | Microsoft Learn

In the new Customer Insights, the Customer Insights Data app (previously Customer Insights) and the Customer Insights-Journeys app (previously Marketing) are included.
SKU and name change diagram.

You can find the Customer Insights-Journeys app in Power Apps (https://make.preview.powerapps.com/), click the play button to use it.

You can access the Customer Insights Data app from the Customer Insights - Journeys app.

You can also access Customer Insights Data through this link.

https://home.ci.ai.dynamics.com/

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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