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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Imported contact not a...
Service | Customer Service, Contact Center, Fie...
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Imported contact not able to log onto the Portal

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Posted on by Verica Hodder 10

We have performed a bulk import of Dynamics 365 contacts from AAD. But, when an imported user attempts to log-in to the D365 portal they are always returned to the log-in screen. Why is this?

The authentication is working for non-imported contacts (new user), so it is something related to the import that is causing the problem.

An example imported record is shown below. I have noticed that no External Identities are set, whereas working contacts have a value set here – could this be the cause of the problem, and if so how would I fix this?

Any help will be much appreciated.

Our portal site settings for authentication are:

 2604.jpg1768.jpg

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Verica,

    you are right. The missing external identity is the reason. In my case, I use Azure AD. In azure AD there is a value called user object ID which should match the external identity in the Contact record. You need to do that programatically I think as I'm not aware of any out of the box way of assigning this ID to the external identity. Read the last answer in this thread for more info

    https://community.dynamics.com/365/f/dynamics-365-general-forum/286657/dynamics-portals-external-identity-username/874625

    Thanks

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