Imported contact not able to log onto the Portal

(0) Share

Report

Posted on by Verica Hodder

We have performed a bulk import of Dynamics 365 contacts from AAD. But, when an imported user attempts to log-in to the D365 portal they are always returned to the log-in screen. Why is this?

The authentication is working for non-imported contacts (new user), so it is something related to the import that is causing the problem.

An example imported record is shown below. I have noticed that no External Identities are set, whereas working contacts have a value set here – could this be the cause of the problem, and if so how would I fix this?

Any help will be much appreciated.

Our portal site settings for authentication are:

All responses (1)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

RE: Imported contact not able to log onto the Portal

Hi Verica,

you are right. The missing external identity is the reason. In my case, I use Azure AD. In azure AD there is a value called user object ID which should match the external identity in the Contact record. You need to do that programatically I think as I'm not aware of any out of the box way of assigning this ID to the external identity. Read the last answer in this thread for more info

https://community.dynamics.com/365/f/dynamics-365-general-forum/286657/dynamics-portals-external-identity-username/874625

Thanks