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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Commercial debit cards
Finance | Project Operations, Human Resources, ...
Suggested Answer

Commercial debit cards

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Posted on by dennisg 15

I am currently using the Adyen payment service connector in 365.

Credit/Debit cards are accepted when creating a sales order.  But, when we attempt to register a new 

commercial debit card we get the following error message that Adyen says is a generic Microsoft error.

  1. The Adyen payment service or payment account does not support currency USD or the payment account has not been configured.

Has anyone encountered this error and know of a resolution.

I have the same question (0)
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at

    Hi dennisg,

    After searching related documents, it is found that this problem may be caused by the fact that the payment method posting account is not configured with USD as the default currency. You can drill back on the Method of payment used for credit cards, drill back on the configured Posting account, set the Currency to USD.

    pastedimage1680231813612v1.png

    Best Regards,

    Hana

  • dennisg Profile Picture
    dennisg 15 on at

    Thank you for the response.  I verified the posting account was set to USD currency.

    This however, did not resolve the error message.

    If you have any other advice, I would welcome any further advice.

    Thank you

  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at

    Hi dennisg,

    There is a problem similar to yours for your reference.

    (+) Issue in Adyen Payment connector: Processing payments The Ayden payment service or payment account does not support currency USD or the payment account has not been configured. - Dynamics 365 Commerce Forum Community Forum

    And some related information in the links below found for you, hope it will be helpful.

    Apply payments in sales orders | Microsoft Learn

    Set up Dynamics 365 Payment Connector for Adyen - Commerce | Dynamics 365 | Microsoft Learn

    Best Regards,

    Hana

  • dennisg Profile Picture
    dennisg 15 on at

    Thanks again, but I was able to resolve.

    After reviewing the new card registration process, I noticed that the commercial credit card was flagged as a debit card, and not Visa or Master Card.

    I then added a new payment type  : Visa;MasterCard;Amex;Debit  in the Adyen payment service connector.  Once this was added, I was able to process sale orders

    with the commercial credit card.

  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at

    Hi dennisg，


    I'm glad you resolved this issue, and at the same time, thank you for sharing.

     
    Best Regards,
    Hana 

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