I am currently using the Adyen payment service connector in 365.
Credit/Debit cards are accepted when creating a sales order. But, when we attempt to register a new
commercial debit card we get the following error message that Adyen says is a generic Microsoft error.
Has anyone encountered this error and know of a resolution.
Hi dennisg,
I'm glad you resolved this issue, and at the same time, thank you for sharing.
Best Regards,
Hana
Thanks again, but I was able to resolve.
After reviewing the new card registration process, I noticed that the commercial credit card was flagged as a debit card, and not Visa or Master Card.
I then added a new payment type : Visa;MasterCard;Amex;Debit in the Adyen payment service connector. Once this was added, I was able to process sale orders
with the commercial credit card.
Hi dennisg,
There is a problem similar to yours for your reference.
And some related information in the links below found for you, hope it will be helpful.
Apply payments in sales orders | Microsoft Learn
Set up Dynamics 365 Payment Connector for Adyen - Commerce | Dynamics 365 | Microsoft Learn
Best Regards,
Hana
Thank you for the response. I verified the posting account was set to USD currency.
This however, did not resolve the error message.
If you have any other advice, I would welcome any further advice.
Thank you
Hi dennisg,
After searching related documents, it is found that this problem may be caused by the fact that the payment method posting account is not configured with USD as the default currency. You can drill back on the Method of payment used for credit cards, drill back on the configured Posting account, set the Currency to USD.
Best Regards,
Hana
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