Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Microsoft Dynamics GP ...
Microsoft Dynamics GP (Archived)

Microsoft Dynamics GP has stopped working (User/Role issue)

(0) ShareShare
ReportReport
Posted on by alaadin_75 1,435

Hi,

We faced an issue today where we have a specific user linked to a specific security role; suddenly the user started to receive "Microsoft Dynamics GP has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you is a solution is available", and that's on the user's PC or on nay other PC when he tries to login using his logins credentials. What's not understandable is when we remove this security role from the user and link him to another security role he can login with no issue; knowing that same security role causing the issue is linked to other users and all of them working with no issue at all, so it's like a user/role combination issue.

On the server we have the same issue when try to login with this user logins credentials however we receive more details about it as below:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Dynamics.exe

Application Version: 11.0.359.0

Application Timestamp: 4fbc76c7

Fault Module Name: Dynamics.exe

Fault Module Version: 11.0.359.0

Fault Module Timestamp: 4fbc76c7

Exception Code: c0000005

Exception Offset: 0004853d

OS Version: 6.1.7601.2.1.0.272.7

Locale ID: 1033

Additional information about the problem:

LCID: 1033

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    We re on GP 2013 R2 12.00.1801 and experiencing some GPCRASH issues.  Our users do not use tasks.  What issues might arise if we set FactBoxVisible = 0 where it is not 0?

    or delete records from SY01403 or SY01404

    Thank you,

    Donnette

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    App crashes are hard guys because there can be so many different things that can cause them especially when your logging in there is so many things that are happening. Let's start with the following:

    1. Run the following script but change the it to reflect the user having the issue:

    Select * from Dynamics..SY1403 where userid = 'username'

    0

    This is the Task table so if there are a lot of records returned, backup of the table (select * into sy01403bak from sy01403) and then delete the records for this one user.

    2. If the issue still happens run the following script:

    Select * from Dynamics..SY01404 where username = 'username'

    Again if there is a large number of records you can backup the table and then delete the records.

  • alaadin_75 Profile Picture
    alaadin_75 1,435 on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    I think during the task/reminder form loading, but as communicated we did inactivate and remove all reminders and shortcuts for this user, shall we try it again ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    There was an interesting APPCRASH disussion here a while back - not sure how releated it will be to your situation, but here it is: community.dynamics.com/.../128994.aspx

  • Rosemary Profile Picture
    Rosemary 2 on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    In our scenario, it happens when the user is printing checks, because the system crashes the check remains with a 'check printing' status for a little while before processing can take place.

  • Rosemary Profile Picture
    Rosemary 2 on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    I have a user with the same problem, she was working well in GP 10, and then after our upgrade to GP 2013, this started happening with this particular user. The profile was re-created, but, the problem is still there. 

    Other users are working with the same role/access with no issues.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    While that is true Harry that should only happen when you are opening something on the Navigation areas such as Purchasing, Sales, Etc. That issue is because SRS is deployed but security is not setup. On those area pages there are SRS KPI's that load and crash if you do not have security setup but SRS reports are deployed.

    When does GP actually crash?

  • Suggested answer
    Redbeard Profile Picture
    Redbeard 12,931 on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    I am just going to put this out there.  When I did one of my first GP 2013 upgrades users were experiencing crashes due to business analyzer components problems.  If a user has these objects in their home window, or clicks on windows, which have these components, GP bombed unceremoniously.  

    The error was “GP has stopped working” ...

    The first fix was to disabled these components by Clicking Ctrl+F2 on any screens experiencing the problem...

    We disabled these components altogether with the following script:

    UPDATE DYNAMICS..SY07225 SET FactBoxVisible = 0  

    Prior to finding the script we did a manual process

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    Does that security role give access to any 3rd party windows? Have you created a new role (not doing a copy of the bad role) and setup permission on the role?

  • alaadin_75 Profile Picture
    alaadin_75 1,435 on at
    RE: Microsoft Dynamics GP has stopped working (User/Role issue)

    We tried to delete and recreate the user with same ID, giving same error with same role. We un-checked all user home page short cuts and reminders (blank home page), also from navigation pane (only empty folders), still same issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans