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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Microsoft Dynamics GP ...
Microsoft Dynamics GP (Archived)

Microsoft Dynamics GP has stopped working (User/Role issue)

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Posted on by alaadin_75 1,437

Hi,

We faced an issue today where we have a specific user linked to a specific security role; suddenly the user started to receive "Microsoft Dynamics GP has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you is a solution is available", and that's on the user's PC or on nay other PC when he tries to login using his logins credentials. What's not understandable is when we remove this security role from the user and link him to another security role he can login with no issue; knowing that same security role causing the issue is linked to other users and all of them working with no issue at all, so it's like a user/role combination issue.

On the server we have the same issue when try to login with this user logins credentials however we receive more details about it as below:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Dynamics.exe

Application Version: 11.0.359.0

Application Timestamp: 4fbc76c7

Fault Module Name: Dynamics.exe

Fault Module Version: 11.0.359.0

Fault Module Timestamp: 4fbc76c7

Exception Code: c0000005

Exception Offset: 0004853d

OS Version: 6.1.7601.2.1.0.272.7

Locale ID: 1033

Additional information about the problem:

LCID: 1033

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If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

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I have the same question (0)
  • DebN Profile Picture
    DebN 3,954 on at

    Do you use SmartList Builder?  Could it be related to this HotFix?

    community.dynamics.com/.../the-smartlist-builder-reminders-fix-is-now-available.aspx

  • DinB Profile Picture
    DinB 3,951 on at

    This is likely related to the user specific setting such as any shortcuts in "Startup" folder in navigation page or Reminders setup for that user.

    Following articles mentions somewhat similar issue that is related to SmartList Builder.

    https://community.dynamics.com/gp/b/dynamicsgp/archive/2012/07/26/reminders-can-cause-microsoft-dynamics-gp-to-crash-on-gp-2010-sp-3-or-later.aspx

    https://community.dynamics.com/gp/b/dynamicsgp/archive/2012/09/07/the-smartlist-builder-reminders-fix-is-now-available.aspx

    You can try following:
    Temporarily assign the user ID back to the another Role that does not crash. Login to GP and remove all Reminders and anything in the Startup Folder in navigation pane. Then change the back to previous Role that crashed.

    If that does not work, the workaround would be to delete and re-create the same user ID and copy Security from another user that does not crash.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    Yeah I have never heard of a security role causing an issue like this. Have you tried creating a new security role using the same setup and seeing if the issue still happens?

  • alaadin_75 Profile Picture
    alaadin_75 1,437 on at

    Yes, we created a new role and copied it from the original one, when we link it to this user we receive same error, it's strange cause this user is working with all other roles, and all other users work with the role that causing the issue with this specific user !!!

  • alaadin_75 Profile Picture
    alaadin_75 1,437 on at

    We tried to delete and recreate the user with same ID, giving same error with same role. We un-checked all user home page short cuts and reminders (blank home page), also from navigation pane (only empty folders), still same issue.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    Does that security role give access to any 3rd party windows? Have you created a new role (not doing a copy of the bad role) and setup permission on the role?

  • Suggested answer
    Redbeard Profile Picture
    Redbeard 12,931 on at

    I am just going to put this out there.  When I did one of my first GP 2013 upgrades users were experiencing crashes due to business analyzer components problems.  If a user has these objects in their home window, or clicks on windows, which have these components, GP bombed unceremoniously.  

    The error was “GP has stopped working” ...

    The first fix was to disabled these components by Clicking Ctrl+F2 on any screens experiencing the problem...

    We disabled these components altogether with the following script:

    UPDATE DYNAMICS..SY07225 SET FactBoxVisible = 0  

    Prior to finding the script we did a manual process

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    While that is true Harry that should only happen when you are opening something on the Navigation areas such as Purchasing, Sales, Etc. That issue is because SRS is deployed but security is not setup. On those area pages there are SRS KPI's that load and crash if you do not have security setup but SRS reports are deployed.

    When does GP actually crash?

  • Rosemary Profile Picture
    Rosemary 10 on at

    I have a user with the same problem, she was working well in GP 10, and then after our upgrade to GP 2013, this started happening with this particular user. The profile was re-created, but, the problem is still there. 

    Other users are working with the same role/access with no issues.

  • Rosemary Profile Picture
    Rosemary 10 on at

    In our scenario, it happens when the user is printing checks, because the system crashes the check remains with a 'check printing' status for a little while before processing can take place.

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