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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Resolution for user ac...
Customer Insights - Journeys forum

Resolution for user access issues?

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Posted on by Community Member

Not sure if this is right forum, please advise if I should be asking elsewhere. 

We have a production instance of D365 for Marketing on our tenant, but users are unable to complete any actions (create emails, registrations etc). They have licence to CRM, and we've added the security role, but we're unable to understand what the root cause is. Has anyone had a similar issue? 

Categories:
Setup and Upgrades
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  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Resolution for user access issues?

    They are - insufficient permissions, however, we've mirrored permissions and it is still happening...

    **Updated, I'm a newbie, and missed a required permission. We've updated the user role and everyone that needs to write, can.**

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    RE: Resolution for user access issues?

    Hi DE_Barhead,

    Are the users receiving any error messages when attempting to complete these actions?

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