Hi,
I have the following problem and would really appreciate some help. The problem is related to contacts and incidents/cases and the scenario is explained below.
User A belongs to Business Unit A.
User B belongs to Business Unit B.
User A has contacts and incidents/cases which they own.
User B has contacts and incidents/cases which they own.
Both Users have the following security permissions:
Contact: Create (Organisation), Read (Business unit), Write (BU), Delete (BU), Append (BU), Append to (BU), Assign (BU), Share (BU)
incident/case: Create (BU), Read (BU), Write (BU), Delete (BU), Append (BU), Append to (BU), Assign (BU), Share (BU)
User A cannot see incidents belonging to User B, and User B cannot see incidents belonging to User A.
When User A shares one of his contacts with User B (with read and append permissions), User B can then see the contact record.
The problem is that when User A shares one of his contacts, User B can then view everything related to that contact, i.e. all incidents can be seen by User B.
This is not what I want to happen.
I want User A to be able to share a contact, but not allow User B to view any related records to the contact (i.e. Incidents).
Is there a way to achieve this?
Thanks,
Niraj
