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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / items showing as '...
Microsoft Dynamics AX (Archived)

items showing as 'Ordered' in On-hand against a posted counting journal

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Posted on by Burogster 390

Hello again,

I have items in our on-hand inventory that is showing as 'Ordered' against a counting journal. The counting journal was already posted hence, I am not sure what happen during the process why it seems that AX does not recognized it as posted. The problem is that it affects the actual replenishment of the items because the system thinks there is stock coming in because of the 'Ordered' status. See screenshot below:

8231.counting.JPG

usually, once the counting journal is posted it should showed as 'Purchased'. Can you help me please?

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  • Suggested answer
    Mahmoud Hakim Profile Picture
    Mahmoud Hakim 17,887 on at

    try to run the consistency check from  system administration and check the status  again,

    if the same issue, try to restore back on a test server and simulate this issue to debug it  

  • Burogster Profile Picture
    Burogster 390 on at

    Hi Mahmoud,

    I was able to run the consistency check on our test environment, however it did not solve my issue. It is still showing items as ordered in my on-hand inventory. Any other suggestions? Thanks!

  • Suggested answer
    Mahmoud Hakim Profile Picture
    Mahmoud Hakim 17,887 on at

    this is an abnormal issue, you need to debug it

  • Burogster Profile Picture
    Burogster 390 on at

    Thanks Mahmoud! I guess I have to contact a developer then, I was just hoping to be able to solve this on a System Admin level.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi C Wee,

    We had similar issue some time ago with one of our counting journals which was posted and deleted by mistake - therefore it left item with status "Ordered".

    In AOT we couldn`t find the journal ID in "InventJournalTable" referenced from item transactions, however there was transaction left in "InventJournaltrans" table with status "Ordered" - once we removed the line it solved the problem.

    Kind Regards,

    V

  • Burogster Profile Picture
    Burogster 390 on at

    Hi Viesturs,

    Thank you! That works for me too! Did you have to do counting again for the one you deleted?

  • Community Member Profile Picture
    Community Member on at

    Hi C Wee,

    Yes, we did create separate journal with single line for that item as it wasn't showing on stock from previous(deleted) journal and had status "Ordered".

    Kind Regards,

    V

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