Sending out email reminder messages set at specific days before event start date

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Posted on by Baggie9

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We have a requirement where we wish to have an email reminder sent 2 weeks before event start date.

In the customer journey I understand if you use the schedular it sets it going forward, so I don’t think using scheduler will work as we wish to set it up going back from the event start date. Does anyone have any suggestions on how to handle this in a customer journey?

Brad

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Baggie9 180 on at

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RE: Sending out email reminder messages set at specific days before event start date

Thanks for your prompt response.
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megcda 2,192 on at

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RE: Sending out email reminder messages set at specific days before event start date

Hi Brad,

Vivek is correct in that we currently don't support this today. However, I have heard a similar scenario from another customer as well. I suggest you visit our Ideas portal and add this feature request. Our PMs regularly review and community votes do impact the roadmap.

Thanks,

Megan
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Vivek_Singh 385 on at

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RE: Sending out email reminder messages set at specific days before event start date

Hi BradH,

Thanks for reaching out.

This sounds to be interesting scenario. But I really don't think we can schedule emails backward based on the event date. You have to manually set the dates in CJ as per your event dates.

Regards,
Vivek Singh

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