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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Sending out email remi...
Customer Insights - Journeys forum

Sending out email reminder messages set at specific days before event start date

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Posted on by Baggie9 180

Hi

We have a requirement where we wish to have an email reminder sent 2 weeks before event start date. 

In the customer journey I understand if you use the schedular it sets it going forward, so I don’t think using scheduler will work as we wish to set it up going back from the event start date. Does anyone have any suggestions on how to handle this in a customer journey?

Brad

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  • Suggested answer
    Vivek_Singh Profile Picture
    Vivek_Singh 385 on at

    Hi BradH,

    Thanks for reaching out.

    This sounds to be interesting scenario. But I really don't think we can schedule emails backward based on the event date. You have to manually set the dates in CJ as per your event dates. 

    Regards,
    Vivek Singh

    If this answers your query then please mark it as verified!!!!

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at

    Hi Brad,

    Vivek is correct in that we currently don't support this today.  However, I have heard a similar scenario from another customer as well.  I suggest you visit our Ideas portal and add this feature request.  Our PMs regularly review and community votes do impact the roadmap.

    Thanks,

    Megan

  • Baggie9 Profile Picture
    Baggie9 180 on at

    Thanks for your prompt response.

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