Resolving a Case

(0) Share

Report

Posted on by Muthuraman144312

170

Hi all..I have a small requirement.We have a custom button called Resolve. On Click of that case has to be Resolved. I have Written a custom code for it.

So on click of the button case is getting resolved. But the problem it is getting reflected only after form Refresh. Please give your suggestions. Below is the code i have used for resolving.

Entity caseResolution = new Entity("incidentresolution");

caseResolution["incidentid"] = new EntityReference("incident", caseId);

caseResolution["subject"] = "Case resolved!";

CloseIncidentRequest close = new CloseIncidentRequest();

close.IncidentResolution = caseResolution;

close.RequestName = "CloseIncident";

close.Status = new OptionSetValue(5);

CloseIncidentResponse closeCase = (CloseIncidentResponse)organizationService.Execute(close);

*This post is locked for comments

I have the same question (0)

All responses (6)

Answers (0)

Suggested answer

RaviKashyap 55,410 Moderator on at

Like (0)

Report
Copy link

Link copied!

Hi Muthuram144312,

How are you calling this code from your button. You won't be able to refeesh from server side code, you need to have some JavaScript ode to triter this is done to referesh the page.

Below is the JavaScript you can use-

msdn.microsoft.com/.../dn481607.aspx;MSPPError=-2147217396#BKMK_refresh

Hope this helps.

Was this reply helpful? Yes No
Suggested answer

chauhanhardik 687 on at

Like (0)

Report
Copy link

Link copied!

Hi Muthuraman,

You can refresh parent page(Case page) on close event of the pop-up window(case resolve page) by some javascript code which trigger the same action to refresh the parent page on closing of pop-up window.

Thanks,

Hardik Chauhan

Was this reply helpful? Yes No
Suggested answer

ARIFNIIT 1,391 on at

Like (0)

Report
Copy link

Link copied!

Create a custom Action and write this case resolve code into this action. Call this action using JavaScript. when you will get response from action in javaScript refresh your form data using Xrm.Page.data.refresh()

Was this reply helpful? Yes No
Suggested answer

tw0sh3ds 5,600 on at

Like (0)

Report
Copy link

Link copied!

Why don't you refresh your form using JS?

msdn.microsoft.com/.../dn481607.aspx

There are many options here, you must be more specific what exactly does your button, you only posted some fragment of a plugin, not the whole solution.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Muthuraman,

proceed as follow:

1) add a new boolean attribute (we name it "new_resolve") to entity and form

2) set your plugin to trigger CloseIncident only when new_resolve attribute is true

3) when you click Resolve ribbon button, just set "new_resolve" as true ad save, so ...

4) ... plugin execute CloseIncident event and the form reload, without any further action!

Please let know if you solve

If you found the answer helpful, please mark as Verified

Join my network on LinkedIn Follow me on Twitter

Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Muthuraman,

if you solved the problem thanks to an answer, please mark it as verified to encourage the community to provide more and more a better support. Thank you. Francesco

If you found the answer helpful, please mark as Verified

Join my network on LinkedIn Follow me on Twitter

Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com

Was this reply helpful? Yes No