Resolving a Case

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Posted on by Muthuraman144312

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Hi all..I have a small requirement.We have a custom button called Resolve. On Click of that case has to be Resolved. I have Written a custom code for it.

So on click of the button case is getting resolved. But the problem it is getting reflected only after form Refresh. Please give your suggestions. Below is the code i have used for resolving.

Entity caseResolution = new Entity("incidentresolution");

caseResolution["incidentid"] = new EntityReference("incident", caseId);

caseResolution["subject"] = "Case resolved!";

CloseIncidentRequest close = new CloseIncidentRequest();

close.IncidentResolution = caseResolution;

close.RequestName = "CloseIncident";

close.Status = new OptionSetValue(5);

CloseIncidentResponse closeCase = (CloseIncidentResponse)organizationService.Execute(close);

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Community Member Microsoft Employee on at

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RE: Resolving a Case

Hi Muthuraman,

if you solved the problem thanks to an answer, please mark it as verified to encourage the community to provide more and more a better support. Thank you. Francesco

If you found the answer helpful, please mark as Verified

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Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

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Community Member Microsoft Employee on at

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RE: Resolving a Case

Hi Muthuraman,

proceed as follow:

1) add a new boolean attribute (we name it "new_resolve") to entity and form

2) set your plugin to trigger CloseIncident only when new_resolve attribute is true

3) when you click Resolve ribbon button, just set "new_resolve" as true ad save, so ...

4) ... plugin execute CloseIncident event and the form reload, without any further action!

Please let know if you solve

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Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
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tw0sh3ds 5,600 on at

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RE: Resolving a Case

Why don't you refresh your form using JS?

msdn.microsoft.com/.../dn481607.aspx

There are many options here, you must be more specific what exactly does your button, you only posted some fragment of a plugin, not the whole solution.
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ARIFNIIT 1,391 on at

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RE: Resolving a Case

Create a custom Action and write this case resolve code into this action. Call this action using JavaScript. when you will get response from action in javaScript refresh your form data using Xrm.Page.data.refresh()
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chauhanhardik 685 on at

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RE: Resolving a Case

Hi Muthuraman,

You can refresh parent page(Case page) on close event of the pop-up window(case resolve page) by some javascript code which trigger the same action to refresh the parent page on closing of pop-up window.

Thanks,

Hardik Chauhan
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RaviKashyap 55,410 on at

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RE: Resolving a Case

Hi Muthuram144312,

How are you calling this code from your button. You won't be able to refeesh from server side code, you need to have some JavaScript ode to triter this is done to referesh the page.

Below is the JavaScript you can use-

msdn.microsoft.com/.../dn481607.aspx;MSPPError=-2147217396#BKMK_refresh

Hope this helps.