Include totals and deposits unchecks itself in SOP for 1 invoice

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The users have an order that was partially invoiced and it appears that they forgot to transfer the deposit. When they go to transfer the remainder of the order to invoice, the Include Totals and Deposits unchecks itself then gives the error that A Deposit Exists for the document you are transferring...

Other than the occasional gremlin, Is there something that would cause this behavior?

Thanks!

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Olaf Laos 1,890 on at

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What version of GP is this? What's the full error message?

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Community Member on at

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GP 2010. Full message -

A Deposit Exists for the document you are transferring but you have not selected to include deposits and totals. Do you want to continue?

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Olaf Laos 1,890 on at

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That certainly is the standard message - but it should allow you to continue normally.

Is this transfer for the balance of the items and quantities on the order? ie: this transfer will complete the remainder of the order that was not invoiced previously?

Are you checking the box for transfer deposits and totals first, and then the system unchecks it and produces that message, when you press the Transfer button?

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Sharon Burley 1,970 on at

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i'm having this same issue. we are on GP 2010 as well. we put in a deposit on an order that already had some items ship. now after the deposit is entered, we've shipped more items off the order. i try to transfer to invoice and check the box to transfer totals and deposits. it then unchecks on its own and gives the message that there are deposits, but the box isn't checked. i think we're getting it because items already shipped off the order when the deposit was entered. the deposit is less than what the total invoice is going to be. after the transfer, there will be a little more left on the order on back order, but the deposit is only for items that we need to transfer now. the additional amount that will be left on the invoice as unpaid will be taxes and freight cost. any suggestions on how to fix this? I'm thinking of removing the deposit and processing as a regular cash receipt after transferring the order to invoice. i'd like to keep it as a deposit instead though so if you have any idea how to prevent this from happening, please let me know.

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Sharon Burley 1,970 on at

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i found that if i check links on sales work in our test company, i was able to do the transfer in test. i tried the same steps in our production company, and now i get a message "you can't transfer documents to a batch that's being transferred by a coworker." I've never seen this message before, but it must have something to do with what we did today since the test refresh was from yesterday's data. any ideas how to get rid of the error?

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