Hi all, we have recently been testing the callback functionality and implemented it via Queue level. Whenever a user requests a callback, the call ends as expected and a callback request is generated, so when an agent goes into the Available presence status the request will be assigned to him and the callback can be started.
This all functions well, but I'm wondering how can you configure from which number the callback is generated from. For example, we have multiple inbound voice channels (5) and two outbound voice channels. I noticed currently our callback is being generated from one of the inbound voice channel numbers, but how is that number chosen?
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