Non transferred customer deposit.

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Posted on by Marj P

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I received a customer deposit to a sales order in June. It cleared the bank etc. When I invoiced in June I neglected to transfer the deposit. It is sitting in receivables. I need to get it marked paid without another payment to the bank. What do I do? Thanks.

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Mahmoud Saadi 32,738 on at

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RE: Non transferred customer deposit.

I can understand that you have received a down payment from the customer, which was recorded as a cash receipt and then deposited through the Bank Deposit entry window, right ?

Then, you created the invoice later on recorded against the same customer, right ?

Is this the applied scenario ?

In case so, you might need to record the other payment from the customer, then apply both payments against the invoice.

let us know further details in case we were mistaken ,
Community Member Microsoft Employee on at

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RE: Non transferred customer deposit.

Hi,

I'm not sure I follow exactly but if you have the invoice that needs to be paid with a previous deposit you should be able to do this under the Apply Cash Receipts window in Sales Order.

Let me know if this helps,

Adam