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Small and medium business | Business Central, N...
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Business Central Outlook add-in issues

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Posted on by 42
Hello, 

I'm starting to use Business Central from the Outlook add-in, I'm working with two companies deployed in different regions and environments, one in USA and the other in Spain. 

I start using the Outlook add-in in the sandbox and I have some issues, maybe because I am a newbie using this Outlook add-in, or I have to coordinate my settings with my Business Central administrators.

First thing, my first Business Central - Outlook connection was using the USA sandbox environment where we have two companies, I can access these two companies, but I have tried to change to USA production environment, and also to the sandbox and production environment in Spain; finally, I cannot reach these companies, I don't know how to switch companies from one environment to another in the Outlook add-in.  

Second, when I try to create an interaction from a contact in the Outlook add-in, I received this error message /This task is not possible inside the add-in. Instead, use a desktop Web client to complete this task. (ID: 5077)/

Third, I did not see the refresh button is working. 

Do you have any advice for me about the use of Business Central Outlook add-in?  I would like to take the advantages of this add-in. 

Best Regards, 

Roberto
  • Suggested answer
    Kamal Khakhkhar Profile Picture
    404 on at
    Business Central Outlook add-in issues
    Hi.
    i was got some of the referance of answer you can try this.
    What is a default web browser in your device?
     
    If it is Chrome then can you check chrome://settings/cookies and see if you blocked all cookies? If yes Enable and try
     
    if it is Edge then can you check edge://settings/content/cookies and see if you blocked all cookies? If yes Enable and try.
     
    Thank You.
    Kamal Khakhkhar.

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