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Backlog Reports--Orders That are processed and remain.

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Posted on by Community Member Microsoft Employee

Hello All,

We run a backlog report in GP by using a smartlist in the "Sales" and then "Sales Line Items" category. This report is the "current backlog sales order lines" and when filtered, should show me what I have in my backlog.

There were several orders that have SOP numbers but do not have customer information and defined item/part information. It also has limited dollar amounts. This is evident on this report. We determined that some sort of system error occurred and duplicated other orders that were processed. Not sure how that happened.

If we try to pull up those particular orders we will get an error message stating that the order has already been processed. However they still appear in this backlog report and we can't determine what the cause was and if these are truly deleted or processed.

Has anyone encountered this and what would be a good solution? We use GP 2010.

Thanks Very much!!

John

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Community Member Microsoft Employee on at

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RE: Backlog Reports--Orders That are processed and remain.

Hello Leslie,

Thanks for the reply. I haven't checked any of those yet and I will. I will respond and let you know what happened.

Thanks again

John
L Vail 65,271 on at

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RE: Backlog Reports--Orders That are processed and remain.

John,

Have you tried the usual suspects - Reconcile, remove completed transactions and Check links?

Kind regards,

Leslie