"Unsaved changes" message when saving, entering an account

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Posted on by Community Member

Hello, I'm having this issue again when I enter to any account, a little message appears telling me that the changes did not save even when it's a new account or no changes have been done.

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Is there a way to remove that message?

Best regards,

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Luke Sartain 1,266 on at

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RE: "Unsaved changes" message when saving, entering an account

Have you got any business rules or form scripts on the form that are updating fields?

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Community Member on at

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RE: "Unsaved changes" message when saving, entering an account

Not that i'm aware of it. I just chacked and no, I don't have any scripts or business rules that updates the fields.

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Community Member on at

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RE: "Unsaved changes" message when saving, entering an account

you have some required field, but not in the form, then you will get this message

like name field, it's not in the form, so value is empty, when you save, crm won't allow to save.

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Community Member on at

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RE: "Unsaved changes" message when saving, entering an account

Is there a way I can see the name of that field?

Thanks.

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Community Member on at

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RE: "Unsaved changes" message when saving, entering an account

Check your entity's attribute, different way you can find out, through sql

SELECT distinct

MetadataSchema.Attribute.PhysicalName

FROM MetadataSchema.Entity INNER JOIN

MetadataSchema.Attribute ON MetadataSchema.Entity.EntityId = MetadataSchema.Attribute.EntityId

where MetadataSchema.Entity.Name = 'contact' and

MetadataSchema.Attribute.AttributeRequiredLevelId in ('required','systemrequired')

and MetadataSchema.Attribute.IsPKAttribute=0 and ISNULLable = 1 and XmlAbbreviation is null

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RE: "Unsaved changes" message when saving, entering an account

Field's that are not on the form are not required. The requirement level is only enforced on a form, and is ignored if your field is not there.

In this screenshot the record clearly already exists so it must have been saved before without a problem.

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Community Member on at

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RE: "Unsaved changes" message when saving, entering an account

That message does not mean that the record *cannot* be saved, just that it has changes and has not yet been saved. This tells you that background save is now counting for 30 seconds before it tries to auto-save the record for you.

Are you actually getting errors when you click the save button (disk icon)

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Community Member on at

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RE: "Unsaved changes" message when saving, entering an account

So we are having the same issue on the Appointment form.

The CRM has Auto-Save turned off

The user opens an existing appointment record and changes a custom field. But user can remain on this field, modifying it for many minutes.(notes)

The user goes to click on "Save" on the top of the form and it appears that nothing happens

So to ensure the changes are in, she see's "unsaved changes" at bottom right and tries to click "Save" next to it and it doesn't appear to do anything either.

She moves off the record, isn't prompted to save changes and doesn't receive and errors

Goes back into that appointment record and her notes are aren't there. it didn't save the changes.

Frustrated she waits a day, does it over again and it works perfectly, no problems.

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Namrata11 77 on at

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RE: "Unsaved changes" message when saving, entering an account

Go to Administration -> System Setting-> Auto save= Yes. It will solve the purpose.

Faced the same issue. Resolved by making Autosave=Yes

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