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Hi there,
I have tested and enabled the user's mailboxes to server-side sync for all options, and ensured the security role is ticked on the app, however the options are still disabled.
If it is a security permissions issue, what is the correct dot that needs to be filled in?
Greatly appreciate any help!
Hi askhdcakjm,
You can refer following links to check server-side sync configuration,email address match and dashboard permission firstly:
Dynamics 365 App for Outlook experience without Server-Side Synchronization (microsoft.com)
Why Can't I Track or Set Regarding For Emails? - Microsoft Dynamics CRM Community
If it still doesn't work, you can refer following link, which may provide other possible(Shared mailbox, version etc):
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